Calls analyzed128today
FDCPA compliance94%120 of 128 calls ↑ 3%
Promise-to-pay rate38%49 PTPs secured ↑ 5%
Amount recovered$84.2Ktoday ↑ $9.4K
Avg QA score4.1 / 5across 5 agents stable
Compliance flags62 critical · 4 warning ↑ 2
Call disposition
All 128 calls today
128calls
Promise to PayPartial PaymentCallback SetDisputeRefusedPaid in FullNot Right PartyNo Answer
Debtor sentiment
Across connected calls
32%positive
Positive · 41Neutral · 63Negative · 24
Agent QA score
Average quality (/5)
4.6
4.3
4.2
3.4
2.4
PriyaAnanyaRohanKavyaArjun
Top compliance gaps
Flagged this shift
Recording disclosure missed5
Mini-Miranda incomplete4
Continued after dispute3
Third-party disclosure2
Elevated / aggressive tone2
No debt validation offered2
Called outside 8am–9pm1
Recent calls
| Call | Agent | Disposition | Sentiment | Compliance | Score |
|---|---|---|---|---|---|
| CLM-2041 | Priya N. | Promise to Pay | Positive | 100% | 4.7 |
| CLM-2042 | Arjun M. | Refused | Negative | 58% | 2.3 |
| CLM-2043 | Ananya I. | Partial Payment | Positive | 96% | 4.5 |
| CLM-2044 | Rohan V. | Callback Set | Neutral | 100% | 4.2 |
| CLM-2045 | Arjun M. | Dispute | Negative | 42% | 1.6 |
| CLM-2046 | Priya N. | Paid in Full | Positive | 100% | 5.0 |
| CLM-2047 | Kavya R. | Not Right Party | Neutral | 100% | 3.6 |
| CLM-2048 | Ananya I. | Promise to Pay | Positive | 96% | 4.4 |
Flags & alerts
6 activeCLM-2052 · Arjun Mehta
14:37No recording disclosure; mini-Miranda not read on a disputed account.
CLM-2045 · Arjun Mehta
11:02Continued collection attempt after debtor verbally disputed the debt.
CLM-2050 · Kavya Reddy
13:30Mini-Miranda skipped; script deviation during objection handling.
CLM-2042 · Arjun Mehta
09:41Elevated tone detected; empathy score below threshold.
CLM-2033 · Kavya Reddy
10:15Payment terms quoted without confirming right-party identity.
CLM-2019 · Ananya Iyer
09:22Third-party present; disclosure guidance partially followed.